Privacy Policy

At GetRightHelp ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information You Provide

When you use our services, we may collect the following information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and other registration details
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Session Information: Details about your sessions, goals, challenges, and personal situations discussed during guidance sessions
• Communication Records: Emails, messages, and other communications with our team

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies: Small data files stored on your device (see Cookie Policy below)

Session Recordings

With your explicit consent, we may record guidance sessions for your personal reference and our quality assurance purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our intuitive guidance services
• Personalization: To tailor our guidance to your specific needs and track your progress
• Communication: To send session reminders, follow-up materials, and respond to your inquiries
• Payment Processing: To process transactions and maintain billing records
• Quality Improvement: To analyze and improve our services, training, and client outcomes
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security issues

3. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

Within Our Team

When you work with multiple guides or request collaborative guidance, we share relevant information among our team members (Betty, Sam, Julia, and Clara) to provide integrated support. This sharing requires your explicit consent.

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (for secure transaction handling)
• Cloud storage providers (for secure data storage)
• Email service providers (for communications)
• Video conferencing platforms (for remote sessions)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to emergencies involving danger to person or property

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized team members can access client information
• Regular Audits: We regularly review and update our security practices
• Password Protection: Account access requires strong passwords and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain session records for continuity of care

Session recordings are retained for 2 years unless you request earlier deletion. You may request deletion of your recordings at any time.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You have the right to request a copy of the personal information we hold about you in a commonly used, machine-readable format.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Restriction

You can request that we restrict processing of your information in certain circumstances.

Objection

You may object to processing of your information for direct marketing or other purposes.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at: support@getrighthelp.sbs

7. Cookie Policy

We use cookies and similar tracking technologies to:

• Essential Cookies: Enable basic site functionality and security
• Performance Cookies: Understand how visitors use our site
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser. Note that disabling cookies may affect site functionality.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. International Data Transfers

Our services are provided online and accessible globally. By using our services, you acknowledge that your information may be transferred to and processed in various locations where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

Note: We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users
• Providing in-app notifications where applicable

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

14. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For session recordings and certain sensitive information sharing, we will obtain your explicit written consent.